Policies
Drafts required. These policies must be written or reviewed by qualified counsel before launch. Outlines below list what each should cover.
Terms of service
- Scope of procurement and transport services
- Quote validity and approval process
- Procurement fees and payment terms
- Substitutions and price changes after approval
- Liability and limitations
Privacy policy
- What data the quote and contact forms collect
- How uploaded shopping lists are stored and deleted
- Email communications and opt-out
- Third-party processors (form backend, CRM, email)
Delivery & cancellation policy
- Delivery windows and failed-delivery handling
- Inspection and sign-off at delivery
- Cancellation before and after purchase
- Returns of purchased goods (subject to supplier policy)